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RibiRewards Frequently Asked Questions
FAQs
All
Marketplace
Customization
Shipping
eGifts
Gifting platform
Automation
Tax
Do I need to create an account to purchase through RibiRewards?
If I’m not buying for a business, can I still use RibiRewards?
Where do products ship from?
Can I ship to multiple addresses within one transaction?
Do you offer quantity discounts?
Why was my order cancelled?
Do you have a Privacy Policy?
How do I know my credit card information will be kept safe?
Can I add company branding to my gifts?
Which products are available for customization?
Can we build Swag Boxes with RibiRewards?
How do I add my custom design through your portal?
What is MOQ?
Can I order a sample or proof before committing to a MOQ?
What printing methods are available?
What greeting message and notecard options are available?
What are set up fees?
How does customization impact lead time?
Can we ship to multiple addresses?
What if we don’t know all recipients’ addresses?
Where do orders ship from?
Do you ship internationally?
Do you ship to PO Boxes?
Which shipping carriers and methods are available?
Can we use our own shipping account?
Do you offer shipping discounts?
What is your processing and turnaround time?
What is an eGift?
How do RibiRewards eGifts work?
How are eGift notifications sent?
Can I send eGifts to a large list of recipients at once?
Can I schedule eGifts ahead of time?
Can I offer multiple gift options from one eGift?
How can I calculate tax and shipping costs?
When do eGifts ship? When will they arrive?
How do I track eGift orders?
Which products can be sent as eGifts?
Can I eGift alcohol?
Can eGifts be gift wrapped?
Can eGifts be exchanged?
Can eGifts be returned?
What if I have unredeemed eGifts?
Will my recipient see the gift’s price?
What if an email bounces?
What if my recipient doesn’t open or can’t find their email?
What if my eGift invitation gets stuck in an email filter?
What if an eGift email is accidentally deleted?
Do eGift invitations expire?
Can you cancel an eGift?
How is the CG Elite gifting platform different from using the Marketplace?
What does the CG Elite gifting platform cost?
What company sizes does the CG Elite platform serve?
What gifting programs and user roles does CG Elite support?
What payment methods can I use with CG Elite?
What is the on-demand gifting program?
Which CRM and ERP solutions does CG Elite integrate with?
How is CG Elite different from other gifting solutions?
What is the purpose of automating birthday and anniversary campaigns?
How do I start creating an automated campaign?
How do I choose the contacts for automation?
How can I add or remove contacts for the campaign automation?
What triggers can I set for the automation?
How do I manage the budget for the campaign?
Can I receive reminders before e-gifts are sent?
How do I personalize the messages in the campaign?
How do I apply the automation to start the campaign?
How do I update the contact group for ongoing campaigns?
What should I do to avoid errors in campaign delivery?
How can I keep the campaign efficient and up to date?
What should I do if I encounter issues with the automation?
When will the eGift be emailed to my recipients?
If I choose approval, what will happen if I miss the email?
What will happen if I don't have sufficient CG credit to pay for automated gifts?
Do sub users have access to set up automation?
How long does the recipient have to redeem their gift?
Where do we charge Sales Tax?
What if we are Tax Exempt?