Reward referrals, apologise with grace, delight VIP guests, and nudge rebookings — using experiences and gift boxes that match the guest’s city.
trigger: guest.checked_intrigger: complaint.resolved*Demo placeholders — replace with your metrics.
A single memorable moment can convert a guest into a repeat customer. Timely gifting boosts loyalty, reviews, and referrals.
Nudge rebookings after a great stay, meal or tour.
Follow up with a thoughtful gift and ask for feedback.
Turn complaints into loyalty with apology gifting.
Give gifts the guest can use where they actually are.
Practical flows for hotels, restaurants, travel brands and operators.
guest.checked_in
Trigger on VIP check-in to send an in-city experience or room-delivered gift box.
uc-vip-delightstay.completed
24–72h after checkout, send a small reward tied to rebooking or feedback.
uc-rebook-nudgereferral.qualified
Reward introducers with a city-redeemable experience. Track redemption and ROI.
uc-referralaccount.anniversary
Thank corporate buyers and travel managers with premium, on-brand boxes.
uc-corporate-staycomplaint.resolved
After resolution, send apology gifting with spend caps and internal notes.
uc-service-recoverydisruption.resolved
For delays/cancellations, send a policy-safe choice reward to reduce churn.
uc-flight-disruptionkudos.received
Reward staff when guests leave great feedback. Keep it simple and scalable.
uc-staff-recognitionseasonal.campaign
Run city-based campaigns during holidays with curated gift moments.
uc-seasonaltour.completed
After a tour, send a local experience recommendation voucher to encourage repeat.
uc-tour-operatorHospitality is experience-led. Use experiences for delight and recovery, boxes for memorable touchpoints, and choice cards for scale.
Best for: VIP delight, service recovery, rebooking nudges.
Best for: welcome gifts, honeymoon surprises, corporate stays.
Best for: scalable campaigns, staff rewards, multi-city promos.
Send an in-city experience within 2 hours of check-in.
Thank you gift + review request; boost reputation and repeat bookings.
After complaint resolution, send apology experience with spend caps.
We’ll tailor a loop for loyalty, referrals, and service recovery — with city inventory and reporting.