Delivery & fulfilment

Issued is not enough.
Get it delivered.

Coordinate digital delivery, recipient communication and physical fulfilment through the same programme infrastructure, with visibility from issuance to redemption.

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Multi-channel fulfilment

Real-time tracking and fallbacks

High delivery visibility

Reward issuance, routing, recipient notification and fallback delivery illustration

AND ACROSS

FMCGBanks & FintechResearchInsurance

The fulfilment journey

Know what happened after the reward was issued.

Track each step from issuance to delivery and confirmation.

1. Reward issued

A reward is created and the recipient is added.

2. Routed

The best delivery channel is selected for the recipient and reward type.

3. Recipient notified

A branded message arrives with a secure link, code or direct delivery.

4. Fulfilled

Digital or physical value is delivered through the chosen channel.

5. Confirmed

Delivery, redemption or consumption is recorded for reporting.

Meet recipients where they are

Multi-channel fulfilment.

Reach people through the channels that work best for them.

Explore delivery options

WhatsApp

Rich, interactive messages with links to rewards.

SMS

Illustration of a reward delivered by SMS

Simple, secure delivery that works on any phone.

Email / Web

Illustration of a branded web reward experience

Branded experiences with more detail and choice.

Physical fulfilment

Local products and experiences delivered across supported markets.

Reward delivery rails

The delivery mechanics sit underneath the reward programme.

Route an earned outcome through the method that fits the campaign, market and recipient.

Mobile money & bank

Use supported local money movement where a programme requires a cash-like outcome.

Airtime & data

Issue practical digital value across supported mobile networks.

Gift cards & RewardsCard

Give recipients controlled choice across local brands and categories.

Products & experiences

Fulfil tangible rewards and experiences through local market partners.

Illustration of products and experience rewards

Smooth delivery. Fewer drop-offs.

Built for real-world delivery.

Intelligent channel selection

Automatic fallbacks between supported channels

Real-time delivery and redemption tracking

Branded, localised recipient messages

Proactive failure handling and retries

Talk to us about fulfilment

Illustrative Africa delivery coverage map

READY TO BUILD?

Turn issued rewards into real outcomes.

Tell us what you want to achieve. We’ll help you design the right programme and infrastructure.

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