Water Utilities · Municipalities · Africa
Water companies rewarding customers with QIFTS.
Water utilities and municipal water authorities across Africa use QIFTS to reward customers for on-time bill payment, water conservation, leak reporting, and digital payment adoption. Better payment rates. Cleaner infrastructure. One API.
Available in 13 markets
Nigeria
Lagos State Waterworks
Kenya
NCWSC
Ghana
Ghana Water Company Ltd (GWCL)
South Africa
City of Cape Town Water
Egypt
HCWW (Holding Company Water & Wastewater)
Uganda
NWSC (National Water and Sewerage Corporation)
Tanzania
DAWASCO (Dar es Salaam)
Rwanda
WASAC
Senegal
SDE (Sénégalaise Des Eaux)
Côte d'Ivoire
SODECI
Ethiopia
AAWSA
Morocco
ONEE Water
Zambia
LWSC (Lusaka Water)
Use cases
Every water reward mechanic. Every market.
Water utilities across Africa face common challenges: late payments, high arrears, and low digital adoption. QIFTS reward programmes address all three — automatically, at scale.
On-time bill payment rewards
Issue a reward card to customers who pay their water bill before the due date. Consistently reduces late payment rates. Triggered automatically on payment confirmation.
Water conservation incentives
Reward households that reduce monthly water consumption versus the prior period. Measured against meter data. Reduces pressure on constrained water systems.
Leak reporting rewards
Issue reward cards to customers who report leaks, broken infrastructure, or illegal connections via your app or USSD line. Crowd-sources infrastructure monitoring at low cost.
Digital payment adoption
Reward customers who switch from in-person to mobile or online payment. Reduces collection costs and cash handling for the utility.
Meter reading submission
Reward customers who submit their own meter readings via USSD or WhatsApp on time each month — reduces field agent visits significantly.
New connection referral
Reward existing customers who refer new formal connections in informal or peri-urban settlements — expands coverage and formalises usage.
Integration
One integration. Every market.
01
Connect to your billing system
QIFTS integrates with any water utility billing or customer management system via API or file upload.
02
Configure payment and conservation triggers
Set which payment events, conservation thresholds, and customer actions trigger which rewards.
03
Rewards issue automatically
Qualifying events trigger local-currency reward cards delivered by SMS or USSD — no manual processing.
04
Measure impact on collection rates
Dashboard showing reward issuance, redemption, and month-on-month change in on-time payment and average consumption.
Markets
Water Utility Customer Rewards — country guides
Nigeria
West Africa · NGN
Kenya
East Africa · KES
Ghana
West Africa · GHS
South Africa
Southern Africa · ZAR
Egypt
North Africa · EGP
Uganda
East Africa · UGX
Tanzania
East Africa · TZS
Rwanda
East Africa · RWF
Senegal
West Africa · XOF
Côte d'Ivoire
West Africa · XOF
Ethiopia
East Africa · ETB
Morocco
North Africa · MAD
Zambia
Southern Africa · ZMW
From the playbook
In depth — from the playbook.
Water utility customer rewards in Africa — driving prepayment and conservation
Prepayment adoption and conservation — the two metrics reward programmes can move most reliably.
Community conservation reward programmes in Africa
Community competitions leverage Africa's communal identity to drive collective behaviour change at scale.
Pay-as-you-go energy loyalty in Africa
The PAYG model and its payment consistency challenge — directly applicable to water utility prepayment.
Incentivising smart meter adoption in Africa
The transition reward that turns a passive administrative event into a positive one.
Get started
Build your water customer reward programme.
Tell us your billing system, conservation targets, and markets. We'll configure the rewards — you improve payment rates.